Delivery & Returns

These periods are indicative only, and whilst we will use commercially reasonable effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the specified period.

Delays could be caused by Bank Holiday periods and adverse weather conditions.

Parts and Accessories

All parts and accessories are delivered by Royal Mail 2nd Class and take 3 – 5 working days for delivery.

(5) Delivery charges

We offer free standard delivery (Over £30) to all UK mainland addresses on all orders.

(6) Delivery tracking

You will be e-mailed when your delivery is dispatched with a tracking number and a link to the carrier.

(7) Receipt and signature

All deliveries must be received in person at the delivery address, and a signature must be provided.

Our delivery service providers may notify you by telephone / email in advance of attempting to make a delivery.

(8) Additional deliveries and collection

If an initial delivery attempt is unsuccessful, our delivery service providers may make one further attempt to deliver your products.

If the second delivery attempt is unsuccessful, our delivery service providers will leave a card at your address, with instructions on how you may collect your product. Such instructions will include a time limit for collection.

(9) Delivery problems

If you experience any problems with a delivery, please contact us by telephone on 0800 862 0453 or through our website at www.sharkclean.co.uk/customer-care.

If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the time specified on the card left at your address, then we may agree to arrange for re-delivery of the products, providing that we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free-of-charge).

An indicative list of the situations where a failure to deliver will be your fault is set out below:

• you provided the wrong address for delivery;
• there is a mistake in the address for delivery that was provided;
• the address for delivery is not reasonably accessible;
• the address for delivery cannot safely be accessed; or
• where in person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.

 

Returns Policy

(1) “Cooling off” period

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a legal right to cancel a contract to purchase a product or products from us at any time within the period commencing when the contract comes into force and ending 30 days after the day you received the product (if your contract is for a single product) or the day on which you received the last of the separate products ordered.

In order to cancel a contract in this way, you must give to us written notice of cancellation. The easiest way to do this is to send the written notice to our customer services team via the contact form on our Support website: https://support.sharkclean.co.uk/hc/en-gb/requests/new?ticket_form_id=360003429159. We will email you to confirm that we have received your cancellation.

If you cancel a contract on this basis, you must promptly return the products to us, in the same condition in which you received them. Products should be returned to the following address:

SharkNinja Europe Ltd.

Attention: Customer Services
3150 Century Way
Leeds
LS15 8ZB

If you cancel a contract on this basis, you will be refunded in full (including the cost of sending the products to you, up to the amount the consumer would have paid for the least expensive common and generally acceptable kind of delivery offered). However, you will be responsible for paying the cost of returning the product to us except that if you have returned the products to us under this Section 9 because they are faulty or mis-described, we will refund the price of the products in full (including the cost of sending the products to you, up to the amount the consumer would have paid for the least expensive common and generally acceptable kind of delivery offered) together with any reasonable costs you incur in returning the products to us.

If you cancel a contract on this basis and you do not return the products to us, we may offer to recover the products and charge you for the costs we incur in doing so. Similarly, if you return the products at our expense, we may pass that expense on to you.

(2) Our warranty for the products

We provide a warranty that on delivery and for a period of 12 months from delivery, the products shall be free from material defects. This warranty does not apply to any defects in the products arising from:

(a) fair wear and tear;

(b) willful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;

(c) if you fail to operate or use the products in accordance with the user instructions; or

(d) any alteration or repair by you or by any third party who is not one of our authorized repairers.

Nothing in these terms of sale affects your legal rights in relation to products which are faulty or not as described. Our warranty for the products is in addition to these legal rights. Advice about your legal rights is available from your local Citizen’s Advice Bureau or Trading Standards office.

(3) Refunds

If you cancel a contract and are entitled to a refund, we will refund any money received from you using the same method originally used by you to pay for your purchase.

We will process the refund due to you as soon as possible and, in any event, within 30 days of:

(a) if you have received the product and we have not offered to collect it from you, the day we received the product or (if earlier) the day on which you supply evidence of having sent the product back to us; or

(b) if you have not received the product or you have received it and we have offered to collected it from you, the day you inform us of your decision to cancel the contract.