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If there is a loss of suction or a strange noise, always check first that there are no blockages and the filters are clean.
With the dust cup removed, remove and rinse the foam and felt filters every 3 months. Let air dry completely before replacing. Hand wash only. Tap loose dirt off filters between washes as needed.
If you are still having concerns, please feel free to contact our Customer Service Team on 0800 093 0875 and they will be happy to assist you further.
When you call, advise us that you have completed the troubleshooting guide, and provide the following information;
We are currently offering free UK mainland delivery on all online orders - *click here for more details.
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