My Basket (0)

  • No products in the basket.

No Suction In Handle & Hose

Let's Check the Handle & Hose

We will now concentrate on the handle & hose.

We will look for any obstructions or tears.

Let’s get started below.

That's Worked

That’s Great

Always make sure that you check for blockages if you have concerns with low suction.

Maintenance Advice

Make sure that you maintain your filters regularly for optimum performance.

  • Rinse foam filter and filter frame with lukewarm water only
  • Leave to air dry for 24 hours



Still Not Resolved

If you are still having concerns, please feel free to contact our Customer Service Team on 0800 093 0875 and they will be happy to assist you further.

When you call, please advise that you have completed the troubleshooting guide, and provide the following information;

  • Fault Code:  Please quote the code BM01
  • Model Number
  • Date you purchased the product
  • Place of purchase
  • Guarantee Reference Number or Order Number (if purchased direct from Shark)
  • Date Code (4 digit code that can be found on a sticker on the back of the main body of the vacuum)
  • Serial Number – If Applicable (This can be found on the sticker on the back of the main body of the vacuum)