We are currently still able to deliver next day for most of our orders – find out more here
We will now concentrate on the handle & hose.
We will look for any obstructions or tears.
Let’s get started below.
Remove the handle & hose completely.
Drop a coin through the open end on the handle.
Did the coin come out of the other end?
No it didn’t come out;
There is a blockage in the hose and this needs to be cleared. Once cleared, attach the handle and hose to the vacuum and try the suction.
If this performs as it should, select “That’s Worked”
Yes it came through or still no suction;
Select “Still Not Resolved”.
Remove the dust cup and follow the steps below to empty and clean.
Also reach inside to ensure that no dust or pet hair is blocking the airflow through the mesh filter in the center of the dust cup.
Test the suction again from the handle. Has the suction improved?
If Yes, select “That’s Worked”.
In no improvement, select “Still Not Resolved” below.
Thanks for going through the troubleshooting steps.
If you ever have any concerns about poor or low suction, please make sure that you check for blockages.
With the dust cup removed, remove and rinse the foam and felt filters every 3 months. Let air dry completely before replacing. Hand wash only. Tap loose dirt off filters between washes as needed.
Following the troubleshooting answers you have provided, you need a new set of filters for your Vacuum.
As you have taken your time and completed the troubleshooting steps online, we are happy to send you a free set of filters and this should resolve the issue. Please see steps below to get your free set of foam filters;
Use the click here button, and use coupon code WARRANTYFILTERAX950 – Click Here For Free Filters
Complete the following steps;
The filters will be delivered within 3 – 5 working days, via Royal Mail 2nd Class.
If you are still having concerns, please feel free to contact our Customer Service Team on 0800 093 0875 and they will be happy to assist you further.
When you call, advise them that you have completed the troubleshooting guide and received a set of filters. You will also need to provide us with the following information;
We are currently offering free UK mainland delivery on all online orders - *click here for more details.
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