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Let’s get started.
Noise complaints can be caused by either the mode the vacuum is in, a blockage, or general maintenance.
Let’s go through simple steps to resolve this for you.
Please see an image of your vacuum with the parts labelled. We will refer to these during the next steps.
Check the hose for any rips or tears.
Did you find a rip or tear?
Click Here – Tear or hole in the hose
Select “Next Step”.
Remove the floor nozzle.
If it’s worked, click “That’s Worked” and if not, select “Still Not Resolved”.
Remove the handle from top of wand, and turn the vacuum on.
The outcome of the next question will identify which part is faulty and is important to resolve this for you straight away.
Yes – Write down the fault code – BM06
No – Write down the fault code – BM05
Whether you answered Yes or No, select “Still Not Resolved”
Thanks for going through the troubleshooting steps.
If you ever have any concerns about poor or low suction, please make sure that you check for blockages.
With the dust cup removed, remove and rinse the foam and felt filters every 3 months. Let air dry completely before replacing. Hand wash only. Tap loose dirt off filters between washes as needed.
If you are still having concerns, please feel free to contact our Customer Service Team on 0800 093 0875 and they will be happy to assist you further.
When you call, advise us that you have completed the troubleshooting guide, and provide the following information;
We are currently offering free UK mainland delivery on all online orders - *click here for more details.
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