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Let’s get started.
Noise complaints can be caused by either the mode the vacuum is in, a blockage, or general maintenance.
Let’s go through simple steps to resolve this for you.
Please see an image of your vacuum with the parts labelled. We will refer to these during the next steps.
A. Surface Selector
B. Handle Release Button
C. Suction Control Slide
D. Power Switch
E. Hose Clip
G. Upper Cord Hook
H. Lift Away Button
I. Wand Release Button
J. Dust Cup Release Latch
K. Body/Motor Base
M. Dust Cup Empty Buttons
N. Lower Cord Hook
O. Floor Nozzle
P. Brushroll Indicator Light
R. Brushroll Garage Door
S. Soft Roller
Remove the dust cup and follow the steps below to empty and clean.
Also reach inside to ensure that no dust or pet hair is blocking the airflow through the mesh filter in the center of the dust cup.
Try the vacuum again, has the noise level improved?
If Yes, select “That’s Worked”.
In no improvement, select “Still Not Resolved” below.
Remove the handle & hose completely.
Drop a coin through the open end on the handle.
Did the coin come out of the other end?
No it didn’t come out;
There is a blockage in the hose and this needs to be cleared. Once cleared, attach the handle and hose to the vacuum and try the suction.
If this performs as it should, select “That’s Worked”
Yes it came through or still no suction;
Select “Still Not Resolved”.
Check the hose for any rips or tears.
Did you find a rip or tear?
Click Here – Tear or hole in the hose
Select “Next Step”.
Remove the floor nozzle again.
If it’s worked, click “That’s Worked” and if not, select “Still Not Resolved”.
Remove the handle from top of wand, and turn the vacuum on.
The outcome of the next question will identify which part is faulty and is important to resolve this for you straight away.
Yes – Write down the fault code – BM06
No – Write down the fault code – BM05
Whether you answered Yes or No, select “Still Not Resolved”
Thanks for going through the troubleshooting steps.
If you ever have any concerns about poor or low suction, please make sure that you check for blockages.
With the dust cup removed, remove and rinse the foam and felt filters every 3 months. Let air dry completely before replacing. Hand wash only. Tap loose dirt off filters between washes as needed.
If you are still having concerns, please feel free to contact our Customer Service Team on 0800 093 0875 and they will be happy to assist you further.
When you call, advise them that you have completed the troubleshooting guide, and provide them with the following information;
We are currently offering free UK mainland delivery on all online orders - *click here for more details.
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