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Let’s get started.
Poor suction is caused by either a blockage, or maintenance of the filters.
Let’s go through simple steps to resolve this for you.
Please see an image of your vacuum with the parts labelled. We will refer to these during the next steps.
Remove the handle and test whether there is any suction once the vacuum is turned on.
If yes, click next step.
If no, select the link below.
No suction from the handle & hose
Look through the wand and see if you can see any obstructions?
If yes, remove the blockage, put the vacuum together and try the suction again.
If it’s working, select “That’s Worked” and if not, select “Still Not Resolved”
Remove the floor nozzle again.
If it’s worked, click “That’s Worked” and if not, select “Still Not Resolved”.
Thanks for going through the troubleshooting steps.
If you ever have any concerns about poor or low suction, please make sure that you check for blockages.
With the dust cup removed, remove and rinse the foam and felt filters every 3 months. Let air dry completely before replacing. Hand wash only. Tap loose dirt off filters between washes as needed.
Following the troubleshooting answers you have provided, you need to clean or replace the filters for your Vacuum.
Remove and rinse the foam and felt filters. If you are unsure where they are located, please refer to your user manual. Once rinsed, let them air dry completely for 24 hours before replacing. Hand wash only. Tap loose dirt off filters between washes as needed. We recommend that this is done regularly to maintain optimum performance.
If you would like to purchase a set of filters, use the click here button, to find the filters for your vacuum – Click Here For Filters
The filters will be delivered within 3 – 5 working days, via Royal Mail 2nd Class.
If you are still having concerns, please feel free to contact our Customer Service Team on 0800 093 0875 and they will be happy to assist you further.
When you call, advise them that you have completed the troubleshooting guide and received a set of filters. You will also need to provide us with the following information;
We are currently offering free UK mainland delivery on all online orders - *click here for more details.
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