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Low or Poor Suction

Overview Of The Vacuum

That's worked

Thanks for going through the troubleshooting steps.

If you ever have any concerns about poor or low suction, please make sure that you check for blockages.

Top Tip

With the dust cup removed, remove and rinse the foam and felt filters every 3 months.  Let air dry completely before replacing. Hand wash only. Tap loose dirt off filters between washes as needed.

Still Not Resolved

Following the troubleshooting answers you have provided, you need to clean or replace the filters for your Vacuum.

Remove and rinse the foam and felt filters.  If you are unsure where they are located, please refer to your user manual.  Once rinsed, let them air dry completely for 24 hours before replacing. Hand wash only. Tap loose dirt off filters between washes as needed.  We recommend that this is done regularly to maintain optimum performance.

If you would like to purchase a set of filters, use the click here button, to find the filters for your vacuum – Click Here For Filters

The filters will be delivered within 3 – 5 working days, via Royal Mail 2nd Class.

If you are still having concerns, please feel free to contact our Customer Service Team on 0800 093 0875 and they will be happy to assist you further.

When you call, advise them that you have completed the troubleshooting guide and received a set of filters.  You will also need to provide us with the following information;

  • Model Number
  • Date you purchased the product
  • Place of purchase
  • Guarantee Reference Number or Order Number (if purchased direct from Shark)
  • Date Code (4 digit code that can be found on a sticker on the back of the main body of the vacuum)
  • Serial Number – If Applicable (This can be found on the sticker on the back of the main body of the vacuum)