We are still offering Free Next Day Delivery on most orders – find out more here
Yes – Select “That’s Worked” below
No – Select “Still Not Resolved” below
If brush rolls are not spinning and the headlight is flashing, please make sure that the garage door is connected correctly.
With the dust cup removed, remove and rinse the foam and felt filters every 3 months. Let air dry completely before replacing. Hand wash only. Tap loose dirt off filters between washes as needed.
Be sure to wash the filters in warm water only and allow to air dry for 24 hours.
If you are still having concerns, please feel free to contact our Customer Service Team on 0800 093 0875 and they will be happy to assist you further.
When you call, advise them that you have completed the troubleshooting guide, and provide them with the following information;
We are currently offering free UK mainland delivery on all online orders - *click here for more details.
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