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The brush roll can stop spinning for different reasons.
Let’s go through simple steps to find out why.
Please follow the steps below;
What colour is the indicator light on the floor nozzle?
Green and brush rolls spinning – Working as it should. Please ensure you check that it is in carpet mode if the brush rolls are not spinning.
No Lights or Solid or Flashing Red Light – Select “Next Step” below
No Lights or Solid Red Light
Thanks for going through the troubleshooting steps.
If you ever have any concerns about poor or low suction, please make sure that you check for blockages.
With the dust cup removed, remove and rinse the foam and felt filters every 3 months. Let air dry completely before replacing. Hand wash only. Tap loose dirt off filters between washes as needed.
If you are still having concerns, please feel free to contact our Customer Service Team on 0800 093 0875 and they will be happy to assist you further.
When you call, advise us that you have completed the troubleshooting guide, and provide them with the following information;
We are currently offering free UK mainland delivery on all online orders - *click here for more details.
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