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Brush Roll Not Spinning

Let's Get Started

The brush roll can stop spinning for different reasons.

Let’s go through simple steps to find out why.

That's Worked

Thanks for going through the troubleshooting steps.

If you ever have any concerns about poor or low suction, please make sure that you check for blockages.

Top Tip

We also recommend that the filters are cleaned regularly to ensure you maintain optimum performance.

With the dust cup removed, remove and rinse the foam and felt filters every 3 months.  Let air dry completely before replacing. Hand wash only. Tap loose dirt off filters between washes as needed.

Still Not Resolved

If you are still having concerns, please feel free to contact our Customer Service Team on 0800 093 0875 and they will be happy to assist you further.

When you call, advise them that you have completed the troubleshooting guide, and provide them with the following information;

  • Fault Code:  FN11
  • Model Number
  • Date you purchased the product
  • Place of purchase
  • Guarantee Reference Number or Order Number (if purchased direct from Shark)
  • Date Code (4 digit code that can be found on a sticker on the back of the main body of the vacuum)
  • Serial Number – If Applicable (This can be found on the sticker on the back of the main body of the vacuum)