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Customer Care

Due to the current Coronavirus (COVID-19) situation, our offices are currently closed and our Customer Care operatives are working remotely. You may experience problems trying to contact us by phone – please keep trying at different times of the day and you will be connected. Thank you for your understanding.

Before calling, please check out the useful information on our website. There are also dedicated troubleshooting guides below which may help you with your query. Alternatively, please use the Contact Us form below.

For more information on Shark’s response to COVID-19, please click here.

Thank you for your patience and understanding at this time. We hope that you and your families are staying safe and well.


    Popular Questions


    “Great. Thanks so much for your help. Best Customer Service I have come across in years. I completed your survey too and I don’t normally bother but you have been exceptional. Please pass this on to your boss if you can.”

    “I just wanted to thank you for the first class Customer Service I received from you. It certainly puts my faith back in the knowledge that there are companies out there that that genuinely care about their customers. Thank you once again.”

    “My replacement part arrived promptly this morning. Excellent Customer Service. I will be recommending the Shark Vacuum Cleaner to my family, friends and others. Time and again products are let down by poor customer service, so it is such a relief to deal with a company with excellent Customer Service.”

    “I must say I am very impressed with the level of Customer Service which I have experienced and I will without doubt be buying another Shark machine in future. We have become so used to fighting to get any resolution to simple problems these days.”

    “This is the second time that I have used the warranty with my Shark Vacuum. Not only would I rate the Shark products highly, but the Customer Service is astounding to say the least. Absolutely 5* service. I cannot think how you could improve on this. Thank you Shark”

    “The person I spoke to was excellent, first class. Spoke clearly had a very pleasant telephone manner. Answered all questions, prices, availability and delivery details. Hang onto this staff member – worth her weight in gold. Amazingly good experience.”