Unable to Place an Order

Unable to Place an Order

If you’re unable to complete your order, please make sure that you have put in the correct details.

Payments can sometimes fail for the following reasons;

  • Zip/Postcode error – This means that the card is not registered at the billing address you have supplied on the order.
  • Card declined – This usually means that the card provider has blocked the payment.
  • Insufficient Funds – There is not enough available funds in the account to complete the order.

If you have any concerns with the payment not processing, we recommend that you contact your card provider first.

If you still require our assistance, please contact our Customer Service Team on (insert German number).

Back to Top

Change or Cancel Your Order

Change or Cancel Your Order

Once your order has been placed, we may not be able to amend or cancel the order. If the item has been dispatched by our warehouse, we are unable to make any alterations.

However, we understand that sometimes alterations need to be made and we will try our best to accommodate these changes for you.

If you wish to amend or cancel the order, the easiest way is to contact our Customer Service Team on insert German number and they will be happy to assist you with this.

Back to Top

Contact Information

Shark Contact Information

If you have been unable to find your answer using our helpful guides, please contact us either by Telephone or the Contact Us form shown below.

Telephone – insert German number

We are available insert German opening hours

Back to Top

Need Help With Your Product?

Need Help With Your Product?

If you are experiencing any concerns with your product, please call our Customer Service Team, insert German opening hours on insert German number.

During the call, we will be able to go through some simple troubleshooting steps and identify what is causing this to happen. As part of the troubleshooting, there may be a need to place an order for replacement parts or units and we can only do this by phone.

Back to Top

Can't find your answer?

Don’t worry – you can easily search for an answer in our Customer Support section. Alternatively, just get in touch – we’re here to help.